NEW ZEALAND COLLECTIVE OF
ABUSED IN STATE CARE CHARITABLE TRUST
NZCAST
How to start a claim for abuse in care
Understand your options for redress and support as a survivor of abuse in care.
If you were abused while in state or faith-based care, you have the right to make a claim.
This process is out of court, and it's used to acknowledge the harm caused to you. The claim can relate to emotional, physical, sexual, or neglectful abuse. Some claims result in financial redress. Others may focus on an apology, or wellbeing support.
Note: This process can take time, and there is no guarantee of the outcome. But you're not alone, we can walk with you.
How to lodge a claim
You can lodge a claim by yourself by contacting the agency, or with help from a support worker, lawyer, or whānau member.
Before Signing a Settlement
Claims are often legally complex, and settlement offers are usually “full and final”. This means once you agree, you may not be able to take further legal action, pursue criminal charges, or apply for more compensation later.
Because of this, we strongly recommend getting legal advice before signing anything.
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Te Mata Law is a Māori law firm that takes a tikanga-based approach to supporting survivors of abuse in state or faith-based care.
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Some government claim teams may offer limited funding to help cover legal fees.
Support with Financial Decisions
If you’re thinking about accepting a settlement, we also encourage you to speak with a:
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Financial mentor, or
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Financial advisor
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These professionals can help you understand what the offer means, how to plan ahead, and what impact the money might have on your overall wellbeing or entitlements.
What to expect in the claims process
Talking about your experience can be hard. That’s why we recommend:
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Bringing a support person to interviews
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Asking for interviews by zoom, phone, or in a location that is safe for you.
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Taking breaks when needed
You don’t need to go through this alone.
You can also access counselling or wellbeing support through ACC or the claims agency before your claim interview. It can help to prepare emotionally.
Many agencies have now added a well-being fund to your claim, this means during the claims process you can access support to our gatherings, mirimiri, or access the services that feel right for you.