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 Support Services for Survivors
Ngā Ratonga Awhina

FOR EMERGENCY ASSISTANCE:

  • Call for Police, Fire or Ambulance - dial 111
NZCAST is not a crisis service or helpline.
This page has information about 24/7 helplines and specific helplines that may be useful.

24/7 HELPLINES:

These helplines are available 24 hours a day, 7 days a week​​​

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  • Suicide Crisis Helpline is for anyone who feels suicidal or wants to talk about suicide. It is operated by experienced counsellors. 

    • Phone: 0508 828 865 [0508 TAUTOKO] 

  • Lifeline is for counselling, support, advice, and information.

    • Phone 0800 543 354 [0800 LIFELINE] or free text 4357 [HELP)]

  • Healthline has registered nurses who can give advice about health problems.

    • Phone: 0800 611 116

  • Safe to Talk is for free and confidential information and support from trained counsellors for people affected by sexual harm in any way.

  • Need to Talk is for anyone wanting to talk with a trained counsellor.

    • Phone: 1737 or text 1737

  • Victim Support is for emotional and practical support. They can help refer you to other support services.  They can help advocate for the rights of victims.  

    • Phone 0800 842 846​​

​Specific Helplines:

The following helplines offer support for specific issues. Some of these services are open 24/7 while others are only open during office hours only.    

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  • Depression Helpline provides support, tools, and information about depression and anxiety (talk to a trained counsellor about how you are feeling or to ask any questions).

    • Phone: 0800 111 757 or text 4202

  • Anxiety Phone Line is for support with anxiety and your experiences.

    • Phone: 0800269 4839 [0800 ANXIETY]

  • Alcohol and Drug Helpline for people dealing with an alcohol or other drug problem

    • Online chat (10 am to 10 pm)

    • Phone: 0800 787 797 or text 8681

  • Gambling Helpline is for anyone who is worried about gambling.

    • Phone: 0800 654 655 or text 8006

  • Supporting Families in Mental Illness is for families and whānau supporting a loved one who has a mental illness.

    • Phone: 0800 732 825

  • Family Services Helpline for help finding (and direct transfer to) community-based health and social support services in your area.

    • Phone: 0800 211 211

  • OUTline NZ provides confidential telephone support for sexuality or gender identity issues.

    • Phone 0800 688 5463 [0800 OUTLINE] (9 am to 9 pm weekdays, & 6 pm to 8 pm weekends)

  • Rape Crisis is for support after rape or sexual assault.

    • Phone: 0800 883 300

  • Samaritans is for support with loneliness, depression, despair, distress, or suicidal feelings.

    • Phone: 0800 726 666

  • Skylight is for support with trauma, loss and grief.

    • Phone: 0800 299 100 (9am–5pm weekdays)

  • Youthline is for young people who want to talk about any issues they are facing. 

SUPPORT NETWORKS:

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  • NZCAST - We help anyone who is a survivor of state care or faith-based care - both those who are currently in these institutions and those who have left. Reach out via email or join our FB Group.

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       Note:  MSD, OT and MOE offer six to twelve sessions of counselling (mirimiri etc) for those who have                 been  emotionally, physically or sexually abused. This is often under utilized due to people not being                 aware of it​.

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