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State-based Care Providers

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Ministry of Education
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Ministry of Health
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Ministry of Social Development
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Oranga Tamariki - Ministry for Children
Rapid Payments

Rapid Payment is one of the interim payment offers for redress offered by current government agencies (see details for each agency for more information).

  • These payments differ on where you were placed, and for how long. They are not done on the abuse you have suffered.

  • The payments can range from $1000-$30,000 depending on the government provider or agency.

  • These payments work far quicker, and depending on the agency, can be paid out in less than six months, while the full claims process can take several years.
     

Note: Those who are of very ill health and are terminally ill can ask to have their claim prioritized under either RAPID payment or the full claims process.

For more information about Rapid Payments - please read:

Ministry of Education

You may be able to lodge a sensitive claim with the Ministry of Education if you believe you were abused (physical, sexual, psychological), mistreated or neglected when you attended:

  • a specialist school before 1989

  • a primary school prior to 1989

  • any state school that is now closed (including specialist schools and health camp schools).

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For more information or to lodge a claim, please do so here:

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The Ministry of Education also provides wellbeing support for sensitive claimants.

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Note: If your claim is about incidents at a primary school after 1989 or at a secondary school and that school is still open, the school’s board might be the correct respondent to your claim.​ If your claim is about incidents at a private school, you will need to discuss this with the governing body of the school in the first instance.​​​​​​​​​​​​​​​​​​​

For records from a school that is still open - You will need to contact the school.  Contact details for schools can be found here

For records from a school that has been closed Email: enquiries.national@education.govt.nz In writing: The Privacy Officer Ministry of Education PO Box 1666 Wellington 6140

If you have any queries about this process or would like to lodge a claim about your time at a state school and you are unsure about where to go, you can contact the Ministry of Education Sensitive Claims team.

They can also support you to talk to a school board about your concerns if you wish.

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Rapid payment options

The Ministry of Education has optional rapid payment options for some sensitive claims.

  • Rapid payments for claimants who attended Waimokoia/Mt Wellington Residential School.

  • Prioritised settlement payments for claimants who are terminally ill.

Ministry of Health

​​The Ministry of Health administers claims relating to allegations of abuse in state-run psychiatric facilities and psychopaedic hospitals before 1 July 1993. Such abuse includes allegations of physical abuse, sexual abuse or treatment used as punishment (such as ECT or solitary confinement) while in care.

​For claims after 1993, these are handled by the Health & Disability Commission

  • Health and Disability commision - after 1993

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For more information, or to lodge a claim, contact the Historic Abuse Resolution Service at the Ministry of Health.

Health Legal
Ministry of Health
PO Box 5013
Wellington 6145

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​​​In 2002 the District Health Boards (DHBs) were disestablished and absorbed into the new Te Whatu Ora (Health New Zealand) - a new national health system.  To make a historic claim, you must request your personal records from the district health board where your hospital is, or where it was based before being closed.  Contact details for District Health Boards can be found here, or the Ministry of Health or Te Whatu Ora can give you advice about this.

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Ministry of Social Development

You can make a claim of abuse or neglect through the Ministry of Social Development if you:

  • were in the care, custody, guardianship, or came to the notice of the Child Welfare Division, the Department of Social Welfare (DSW), the New Zealand Children and Young Persons Service or Child (CYFS), Youth and Family before 1 April 2017, and

  • believe you were harmed as a result of abuse or neglect while in care.

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If your concerns about your time in care happened after 1 April 2017, please contact Oranga Tamariki (see below)

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To make a claim with MSD complete the Claim Registration form and send it to MSD​:

Ministry of Social Development,

Historic Claims,

PO Box 1556,

Wellington 6140​​​​

MSD
Oranga Tamaki - Ministry for Children

​​Oranga Tamariki is responsible for resolving claims for abuse and neglect in state care relating to events after 1 April 2017, contact:

  • Email claims@ot.govt.nz

  • Phone: 0508 326 459, or

  • let your social worker know you would like to make a claim.

For more information visit: Claims for abuse while in care | Oranga Tamariki — Ministry for Children​

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For a copy of records held by Oranga Tamariki:

  • Email: myrequest@ot.govt.nz

  • Phone: 0508 326 459 (please ask for Customer Information Requests)

  • In writing:          

Customer Information Requests
Oranga Tamariki–Ministry for Children
PO Box 546
Wellington 6011​​

OT
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